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SHIPPING & DELIVERIES
UK - Free For Orders Over £100
Standard Delivery (2-3 Working Days)
Priority Delivery (1-2 Working Days)
Standard Delivery (2-3 Working Days)
Priority Delivery (1-2 Working Days)
Europe - Free For Orders Over €100
Express Delivery (4-7 Working Days): FedEx International Duties Paid
Priority Delivery (2-4 Working Days): FedEx Priority Duties Paid
Our EU customers will not need to pay any duty or VAT to clear customs
Priority Delivery (2-4 Working Days): FedEx Priority Duties Paid
Our EU customers will not need to pay any duty or VAT to clear customs
USA - Free For Orders Over $150
Standard Delivery (5-8 Working Days): FedEx International
Priority Delivery (3-5 Working Days): FedEx Priority International
Canada - Free For Orders Over $200
Standard Delivery (5-8 Working Days): FedEx International
Express Delivery (3-5 Working Days): FedEx Priority International
Rest of World (International)
Standard Delivery (5-10 Working Days): FedEx International
Priority Delivery (3-5 Working Days): FedEx Priority
Duties & Taxes
Delivery within the UK & European Union
Adamans ships to our EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.
Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU
Customers are liable for any duties & taxes incurred once your parcel reaches the destination country.
Custom Orders
Custom orders will take between 4-8 weeks to handcraft & deliver due to the strict quality control testing we carry out once your piece has been handcrafted, this ensures your piece lasts a lifetime and is eligible to be replaced under our lifetime warranty.
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Adamans) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.
How is COVID-19 affecting my delivery?
Please note that due to Covid-19 processing and delivery times are longer than expected; you will be notified by email regarding updates on your order. Please stay safe during these times.
Delayed orders
If you live in the UK and your order hasn't arrived after 3 working days of the estimated delivery time please contact us here.
If you live outside the UK and your order hasn't arrived after 10 working days of the estimated delivery time please contact us here.
Customer care have access to delivery records, we know when your parcel has been delivered or delivery was attempted. If the parcel is at your local delivery office then please contact them to arrange redelivery. If you're not sure please contact us here.
If the goods are lost by our courier you will need to open a claim against them, if you need any help simply contact us here.